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It seems like there's a lot of fake reviews here.
I came in to get a filling done. Although Dr. Lisa is competent, her assistants are not. Dr. Lisa is also taking multiple patients at the same time, and it seems like it's taken a toll on her ability to focus. During the filling, her assistant dropped chemical in my throat and was unable to notice. I had to bash my hand on the bed to get Dr. Lisa's attention from the other room, and then she came to get the filament out of my throat.
My throat was in pain for a solid week. Dr. Lisa charged me the usual rate anyway after completing my filling, and went to see the other patient. When I asked for an explanation of what's the filament that went inside my throat, the front desk lady told me that Dr. Lisa is not available at the time and come back for another appointment (for explaining what happened?)
Anyway. Although this seems uncommon, if you're unlucky enough to have something happen to you, then you're not going to get treated fairly. That I can tell you.
EDIT: As a reply to the owner's response - It's concerning how you are denying responsibility for events such as this. Negative reviews happen, and you should improve on yourself instead of accusing customers to escape liability. Please take some time to reflect.
I've been seeing Dr. Rai and her team for a few years. She is fantastic. She was able to diagnose an issue I'd been having for years that no one else was able pinpoint. Also her team is wonderful as well. They keep my teeth in great shape.
The location is super convenient with a bus stop right out front. If you're looking for a good dentist in the neighborhood you should definitely consider West 9th Dental.
I have been coming to doctor Rai for a couple years now. The level of care I receive at this office is always great.
Doctor Rai is very thorough in her work and in breaking down and explaining what and why needs to be done to my teeth. She is also transparent about which procedures are necessary and which recommended.
We had been monitoring an area of gum that was receding for some time and this year doctor Rai let me know that I should get the graft surgery. She was the one to perform the procedure and it couldn’t have went better. Everything went smooth, no pain and minimal discomfort during and while healing.
I have seen both Pola and Maseah for my hygienic cleanings. Both of them are very thorough but gentle and always make sure I am feeling comfortable during the procedure.
Also I have to mention that Gillian at the front desk is amazing! She is very patient in helping break down costs and navigate my insurance, great with appointment reminders and very friendly.
I would for sure recommend doctor Rai and the team!